SPECIAL: 1 FREE WORKBOOK with Orders OCTOBER 25 - November 1 ($18 Value)

3 DVDs with 3-Hours Training, Only $229- Includes Special 1 Free Workbook or

3 VHS Video Tapes with 3-Hours Training, Only $189 - Includes Special 1 Free Workbook

The original front desk, phone-receptionist training others try to imitate.

Entertaining! Actors with Right-Wrong Office Demonstrations

OR CALL DR. SANDY TO SCHEDULE ON-SITE TEAM TELEPHONE and RECEPTIONIST TRAINING!

423-629-0752

     Best-Selling Receptionist-Ambassador-Telephone VHS or DVDs for training executives, staff and receptionists in customer service, telephone communication, professional image, and more.

     Featured on CBS, Fox TV, NBC, ABC, Talk Radio, Entrepreneur, New You, Atlanta, Salon and other Magazines for Business Etiquette, Receptionists and Front Desk Customer Service, Telephone, Sales Training, Professional Image and Self-Esteem!

Satisfaction Guaranteed!

BEST VALUE 3 WAYS!

1) Interactive Workbook for Front Office, Receptionist-Ambassador, Customer Service Telephone Training.

2) Dr. Sandy On-Call to answer client's Receptionist-Ambassador, Front Desk, Customer Service and Telephone Training questions.

3) Dr. Sandy personally presents ON-SITE TRAINING and MOTIVATIONAL KEYNOTES for Team Telephone Image Reinforcement!

3 Hours: Outstanding Receptionist Training, Telephone, Front desk and Customer Service Training with Before-After real office situations.

          More: Dr. Sandy's On-Site Training is always AFFORDABLE, FUN, MOTIVATING and CUSTOMIZED

for your team's telephone, customer service, business etiquette and professional image!

See: SandyMcKenzie.com for information about on-site training and motivational speaking.

     Dr. Sandy is internationally-acclaimed for powerful, fun, on-site training with proven results.

Call 423-629-0752 to order or for on-site training.

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3 One-hour DVDs $229 Includes 1 Free Workbook ($18 Value) for Top Outstanding Receptionist & Ambassador Training
$229 + $18 S/H

Use Visa or Master Card number plus expiration date and shipping address.

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20% off at only $199 for VHS version. SEE BELOW!

3 One-hour VHS Videos $189
Includes 1 Free Workbook ($18 Value) for Top Outstanding Receptionist & Ambassador Training

$189 + $23 S/H

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Participants use their workbook constantly throughout the DVD or VHS viewing:

Extra Workbooks $18 each

Receptionist Workbooks have over 30 interactive pages for VHS or DVD Training.

S/H $10

A great on-going resource to keep for after training, too!

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*Remember, for LIMITED TIME, 2 FREE WORKBOOKS with VHS or DVD Receptionist Training order.

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3 Other Options for Ordering:

1) To contact Dr. Sandy  at her office or to place your order directly with her, a click contacts Dr. Sandy's personal email. You will need your Visa or Master Card number, expiration date and shipping address.

2) You may also leave a confidential voice message at her business phone: 423/629.0752. To place an order by voice mail, also leave Visa or Master Card number with expiration date and shipping address.

3) Or you may mail your order with check or money order to Dr. Sandy McKenzie & Associates at

PO Box 80334, Chattanooga, TN 37414. Include shipping address.

Thank you!

FUN, FAST TRAINING

Packed with POWERFUL INFORMATION!

ACTORS, RECEPTIONIST WORKBOOKS AND OFFICE SKILLS ADD MORE.

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Volume I: Outstanding Receptionist Training, Professional Image, Customer Service & Telephone Training

• Create a "halo effect" to win customers right from the start
  View Video Sample
• Build long-lasting front-desk rapport and customer service loyalty
• Create work environments that project a great professional image at front  desk
• Customer service secrets that keep customers happy

Volume II: Outstanding Receptionist Training, Telephone, Customer Service Excellence & Professional Image Training

• Screen phone calls or get information without insulting callers
• Adjust voice or words to be friendly and motivating by phone or in-person
• 8 parts of efficient telephone messages for front desk success
• Deal with people and manage difficult to understand customers
• Say "no" with "yes" in top customer service

Volume III: Outstanding Receptionist Training, Telephone, Customer Service, Professional Image, Stress Management Training and Time Management Training

• Calm difficult or upset customers and phone callers
• Manage more than one difficult co-worker or boss at a time
• Juggle multiple front desk receptionist demands, telephone and time priorities
• Keep front office and receptionist area running smoothly when away from your desk
• Reduce stress and enjoy your work!

Training Testimonials

• Great telephone etiquette and receptionist training. Informative, fun! Chicago-Sun Times
• When other employees heard about your telephone training, they all wanted to attend. JP Morgan/Chase, NY, NY
• Impressive! The taining workbook is great. Sonya B, Physicians Group of Virginia
• Sandy's Receptionist Training is first-rate! Delvina Souquet, Minister's Office, Labour Canada, Quebec
• Entertaining receptionist presentation & topic coverage! Aspire Coaching, New York
• Best seminar I've ever attended! USA Today
• Most up-to-date receptionist and ambassador training on the market! Enjoyable, too! C. Carboni, CafeFX Productions, California
• Enjoyable and motivational training. D. Lemons, Kentucky School Systems
• Great receptionist & phone etiquette training. Brother International, Bridgewater, NJ
• "Her communication training for stress management at phones works! M. James, USN Communications, NY
• "Upbeat and fun! Great training! Positive approach to a difficult customer service sales job!"
  Stock Brokers Association
• "Very motivating for professional image and positive attitudes." Winning Sales Manager, G. Highfield, Cellular 1
• "Dr. McKenzie's training is fun! State Human Resources Training Dept. Tennessee
• "Dr. Sandy spoke at a dental convention and we used her public relations, professional image, receptionist training and customer service telephone training. The bottom-line success of the practice increased 30%!" Dr. Mastro, AlluringCosmeticDentistry.com, Atlanta
• "Very helpful for receptionist and phone training and self esteem, too." V. Allison, Display Presentations, Ltd.
• "Enjoyable and beneficial receptionist-telephone and professional image training!"
  C. Feinstein, Melville Executive Center
• "Tops for Professional Image customer service, receptionist training, etiquette, phone & motivation!" C. Jordan, DP Murphy, Inc.
• "Best motivational speaker!" Australian Legal Society
• "Dr. McKenzie's motivating guidance changed my life." D. Andrews, Shopping Centers Management
• "We used her repeatedly to train receptionists, telephone, patient contact staff and more. We recommend her." Wm. Sanders, Erlanger Hospital Medical Center
• Dr. Sandy spoke to our best customers - teachers. They loved her motivational keynote, too. N.J. Business Education Association.
• Dr. Sandy McKenzie's motivational training for our medical representatives exceeded expectations for our 2007 meeting. CBiz, Medical Management Pro, Nashville
• Sandy McKenzie delivered the motivational training and professional image we needed and wanted at our 2007 national sales convention. Dixie Corp, Dalton, GA
• Don't miss having Dr. Sandy conduct training for receptionist, customer service, team,, image, dress and business etiquette. She exceeds expectations! L. Primavera, President, Primavera Floor Covering
• Dr. Sandy McKenzie stayed with our receptionist and worked with her for a day to help  her be an outstanding receptionist! Tokyo Marine, Atlanta
• In all our reseearch, this is the best, receptionist training. Sandy is the top image and receptionist trainer! 911 Emergency
• Sandy McKenzie's outstanding experience and skill is so encompassing, we used her expertise to edit our business training books. McGraw-Hill Publishers, New York
• "Sandy, you helped make our program a huge success! Thank you. IBM, Customer Appreciation Day
• What an advantage you gave us! Girl Scout Council
• We utlized your exeuctive etiquette training for our new business professional edge. University of the South
• Sandy, you did a great job at our retreat! U.S. Department of Justice

Author, On-site Trainer and

Executive Coach, Dr. Sandy McKenzie