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3 one-hour DVDs $199 Super Sale Includes 2 Free Workbooks for the Top Outstanding Receptionist & Ambassador training available
$199 + $11 S/H
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plus expiration date and shipping address.
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60% off Super Sale at only $79 for VHS version. SEE BELOW!
3 One-hour VHS Video Tapes, Sale $79
Super Sale Includes 1 Free $15 Workbook for the top Outstanding Receptionist & Ambassador training available
$79 + $23 S/H
*Super Sale
while VHS supplies last: $79 + $23 S/H (Order more Workbooks separately)
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Participants use their workbook constantly throughout the DVD or VHS viewing:
Workbooks $15 each
Receptionist Workbooks are 30+ pages and interact totally with the training videos or DVDs
A great on-going resource to keep for after training, too!
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*Remember, VHS Super Sale
is a LIMITED TIME $79 offer only while supplies last:
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3 Other Options for Ordering:
1) To contact Dr. Sandy at her office for more information or to place your order directly with her,
a click contacts Dr. Sandy's personal email. You will need your Visa or Master Card number, expiration date and shipping address.
2) You may also leave a confidential voice message at her business phone: 423/629.0752. To place an order by voice mail, also leave Visa or Master Card number with expiration date and shipping address.
3) Or you may mail your order with check or money order to Dr. Sandy McKenzie & Associates at
PO Box 80334, Chattanooga, TN 37414. Include shipping address.
Thank you!
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Training is FUN, FAST and
Packed with POWERFUL Info!
Training topics are demonstrated with ACTORS in OFFICE SITUATIONS. All 3-hours interact with RECEPTIONIST skill-building WORKBOOK.
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Some Volume I Topics for Outstanding Receptionist Training, Professional Image, Customer Service & Telephone Training
- How to create a "halo effect" that wins over customers right from the start
View Video Sample
- How to build long-lasting rapport and customer service loyalty at front desk
- How to create a work environment that projects a great image at front desk
- How to offer customer service that keeps new and old customers happy
Some Volume II Topics for Outstanding Receptionist Training, Telephone, Customer Service Excellence & Professional Image Training
- How to "screen" phone calls or get needed information without insulting callers
- How to adjust voice and words to be friendly, motivating and inspire confidence
- How to use 8 parts of efficient telephone messages for front desk success
- How to deal with difficult people and manage difficult to understand customers
- How to say "no" with a "yes" in top customer service
Some Volume III Topics for Outstanding Receptionist Training, Telephone, Customer Service, Professional Image, Stress Management Training and Time Management Training
- How to calm difficult people or upset customers and phone callers
- How to manage more than one difficult co-worker or boss at a time
- How to juggle multiple front desk receptionist demands and time management priorities
- How to keep an office and receptionist area running smoothly when away from your desk
- How to reduce stress and enjoy your work!
Testimonials
- Great telephone etiquette and receptionist training. Informative & fun! Chicago-Sun Times
- Impressive! The workbook is great. Sonya B, Physicians Group of Virginia
- Sandy's Receptionist Training is first-rate! Delvina Souquet, Minister's Office, Labour Canada, Quebec
- Entertaining receptionist presentation & topic coverage! Aspire Coaching, New York
- Best seminar I've ever attended! USA Today
- Most up-to-date receptionist and ambassador training on the market! Enjoyable, too! C. Carboni, CafeFX Productions, California
- Enjoyable and motivational training. D. Lemons, Kentucky School Systems
- Great receptionist & phone etiquette training. Brother International, Bridgewater, NJ
- "Her communication training for stress management works! M. James, USN Communications, NY
- "Upbeat and fun! Great training! Positive approach to a difficult customer service job!"
J. Rapoza, Stony Brook School
- "Very motivating for professional image and positive attitudes." Winning Sales Manager, G. Highfield, Cellular 1
- "Dr. McKenzie's training is fun! State HR Training Dept. Tennessee
- "Dr. Sandy spoke at a dental convention and we used her pupblic relations, professional image, receptionist training and customer service training. The bottom-line success of the practice increased 30%!"
Dr. D. Mastro, Alluring Cosmetic Dentistry, Atlanta
- "Very helpful for receptionist training and self esteem, too." V. Allison, Display Presentations, Ltd.
- "Enjoyable and beneficial receptionist-telephone and professional image training!"
C. Feinstein, Melville Executive Center
- "Tops for Professional Image customer service, receptionist training, etiquette, phone & motivation!"
C. Jordan, DP Murphy, Inc.
- "Best motivational speaker!" Australian Legal Society
- "Dr. McKenzie's motivating guidance changed my life." D. Andrews, Shopping Centers Management
- "We used her repeatedly to train receptionists, telephone, patient contact staff and more. We recommend her." Wm. Sanders, Erlanger Hospital Medical Center
- Dr. Sandy spoke to our best customers - teachers. They loved her motivational keynote, too. N.J. Business Education Association.
- Dr. Sandy McKenzie's motivational training for our medical representatives exceeded expectations for our 2007 meeting. CBiz, Medical Management Pro, Nashville
- Sandy McKenzie delivered the motivational training and professional image we needed and wanted at our 2007 national sales convention. Dixie Corp, Dalton, GA
- Don't miss having Dr. Sandy conduct training for receptionist, customer service, team,, image, dress and business etiquette. She exceeds expectations! L. Primavera, President, Primavera Floor Covering
- Dr. Sandy McKenzie stayed with our receptionist and worked with her for a day to help her be an outstanding receptionist! Tokyo Marine, Atlanta
- In all our reseearch, this is the best, receptionist training. Sandy is the top image and receptionist trainer! 911 Emergency
- Sandy McKenzie's outstanding experience & skill is so broad we used her expertise to edit our business training books. McGraw-Hill Publishers, New York
- "Sandy, you helped make our program a huge success! Thank you. IBM, Customer Appreciation Day
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About Your Author, On-site Trainer and
Coach, Dr. Sandy McKenzie
An international speaker and former star trainer for the world's largest seminar training company, Dr. Sandy developed Outstanding Receptionist training and other top-rated training programs.
Creating Success since 1980, Dr. Sandy has to her credit 500+ TV and radio interviews, many publications and more than 2000 training sessions for receptionists, secretaries, managers and team leaders in U.S., Australia, Canada, Southeast Asia and Puerto Rico.
With a Masters Degree in business education and a Doctorate in counseling, she was the first in her state to achieve the designation of Certified Executive Coach.
Some groups using her motivational speaking, training, and executive coaching for outstanding receptionist, telephone etiquettte, customer service, sales and professional image have included The Chicago-Sun Times, Coca-Cola Bottling, Baxter Medical, Australian Legal Society, New Jersey Education Assoc., McGraw-Hill Publishers of New York, IBM, Virginia Medical, Iowa Bankers Association, Mississippi Nursing, Dental Association and many more, including civic and church groups.
Her column, Today's Business Etiquette, has been published as a weekly newspaper series and she has appeared regularly on CBS TV affiliate with her Q & A segment, Social Savvy. Dr. Sandy has been quoted and featured in Entrepreneur Magazine, Atlanta Magazine, CBS TV, Fox TV, NBC, Talk Radio, New You Magazine and many more.
For More about Dr. Sandy plus Mailing and Phone info:
Visit the Dr. Sandy web site >>
Contact Us
Use Visa or Master Card number, expiration date and shipping address with order.
If you prefer, Dr. Sandy will deliver motivational training at your site for this and other training:
*Professional Presence & Personal Power
*Leadership/Supervision
*Sales & Motivation
*Outstanding Receptionists
*Personality Styles
*Professional Image
*Customer Service, Phone Etiquette
*Telephone Training
*Public Speaking
*Executive Etiquette
*Dress for Success
*Being the Best You Can Be!
For more info, see
www.sandymckenzie.com
Used by:
CPA firms' Receptionists and Greeters
Federal and State Government Agencies
Doctor's and Nursing Groups
Bank Officers and Front Desk
Ad Agencies' Receptionists
Receptionists and Telephone Callers
Corporate Trainers
Dental Receptionist
Medical Receptionists and Office Staff
Business Schools Training
Community Colleges Training
Sales Groups' Receptionists &
Phone Callers
HR Receptionists & Front Desk personnel
Fortune 500 Companies
Small Businesses' Receptionist
Insurance Company Receptionists & callers
Vocational Education Groups
Realtors Receptionist and Phone Training
Public Speakers & Receptionists Trainers
Outstanding Receptionist Training Schools
Public Utilities, Small businesses
Executive Etiquette Classes
Professional Receptionist Organizations
Law firms' Receptionists
Universities, Civic Groups Telephone Training Receptionist Consultants
Professional Image Consultants
Church Receptionists
Investment Firms' Receptionists
Health Care Receptionist Groups
Modeling Agencies, TV Ad Companies
County Government Receptionists
Investment Firm Front Desk
Home Training Receptionist Students
Publishers' Receptionists, Telephone Callers
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